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Megatech Ragcutter Machines Privacy Policy
Introduction

Megatech Ragcutter Machines regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Megatech Ragcutter Machine purchasers, and conforms to Internet privacy standards.If you have questions or concerns regarding this statement, you should first contact Graeme on 61 7 3040 2425.

Collection Of Information

In order to provide the best service possible from the Megatech Ragcutter Machine website, we may require information from you.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Megatech Ragcutter Machines is collected via correspondence from you or your company. This may be via the telephone, Email, or directly through our website.

Use Of Collected Information

Any details collected from Megatech Ragcutter Machines customers are required in order to provide you with our product, along with a high level of customer service.Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage Of Collected Information

The security of your personal information is important to us. When you provide us with sensitive information (such as credit card numbers) we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us: graeme@ragcutter.com

Access To Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at graeme@ragcutter.com

Orders

When you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name,Email,and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Megatech Ragcutter Machines uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at graeme@ragcutter.com. Megatech Ragcutter Machines does not share any information with third parties whatsoever.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Any links on the Megatech Ragcutter Machines site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.ragcutter.com and www.ragcutter.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. Megatech Ragcutter Machines Security Policy Megatech Ragcutter Machines uses the eWAY Payment Gateway for its over the phone credit card transactions. eWAY processes online the phone credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet or phone .
All telephone credit card transactions performed using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Megatech Ragcutter Machines or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Megatech Ragcutter Machines.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Megatech’s “Best” Ragcutting Machine
After ordering via email you will receive an Invoice via email confirmation from Megatech Ragcutter Machines containing your order details (if you have provided your email address).We will normally confirm receipt of your order within a few hours of ordering, and we will send your goods via TNT within 1 working day of receipt of payment; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please email graeme@ragcutter.com or Phone 61 7 3040 2425.
Mobile contact: – 0431421054, 61431421054 if overseas.

Refund Policy

We offer a 12 month return to base warranty on our machines, if necessary we will repair or replace at our discretion. Should you receive your parcel in a damaged condition we would suggest you do not accept the parcel but send it back to us for an immediate replacement, unfortunately items sometimes get damaged in transit and although this doesn’t happen very often it canoccur.